Shipping Policy

Thank you for visiting the Up & Up Store. This page details the terms and conditions of our Shipping Policy.‍

Order Processing
All event tickets are sent to the email address provided when purchasing a ticket. We do not ship event tickets by mail unless it’s made by special request info@upandupfestival.com 

We occasionally sell limited edition products and merchandise. When we do, all orders are processed and shipped within 3-5 business days. Orders are not processed on weekends or holidays. Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.

Potential Delays and Covid-19

The health and safety of our employees and customers is our top priority. We’ve redesigned our order fulfillment center to comply with government/state recommended social distancing and personal protective equipment guidelines.  We will notify you when your order is shipped or if we foresee any issues with fulfilling your order.

Shipment Confirmation & Order Tracking

After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.

You will then receive a shipment confirmation email notification once your order has shipped (within 3-5 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.

Shipping Rates

Domestic

Shipping fees for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

International

International shipping fees will be calculated and displayed at checkout. Your order may be subject to import taxes, duties, or VAT, which are applied to your order when it reaches the destination country. All fees imposed are the responsibility of the customer. Up & Up Festival is not responsible for these charges.

Shipping to PO Boxes‍

Shipping is available to PO boxes, Army Post Offices (APO), Fleet Post Offices (FPO), and Diplomatic Post Offices (DPO) within the continental United States.

Damages, Returns, Exchanges, and Refunds

If your order arrives damaged in any way, please email us as soon as possible at info@upandupfestival.com. Please include your order number, details of the damage, and a photo of the item’s condition.

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.

Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.

If you have any further questions or would like more help, please don’t hesitate to contact us at info@upandupfestival.com